Why does some packaging contain plastic?
FAQ-Beitrag
For some articles you will find a note that the packaging contains a certain amount of plastic. We want to be absolutely honest and have therefore added this clear note:
But what is it all about? First of all, this plastic packaging does not come from us. True Tea will never add its own plastic packaging. If you see this notice, it means that the packaging from our supplier contains plastic.
This can be for various reasons, for example to protect the surface of the product or to prevent breakage. We are in constant contact with our suppliers in order to constantly reduce the proportion of plastic or even replace it completely with alternative materials.
We draw your attention to this fact with the notice shown above. We hope that this information will help you with your product selection.
We do recommend that you use a kettle with a thermostat or a tea water thermometer – but this is not a mandatory requirement. You can also use two rules of thumb to guide you:
First method: Wait and see
To do this, boil 1L of water in the kettle and wait for the times indicated below with the lid closed:
80° for oolongs & white teas – approx. 20 minutes
70° for green teas – about 25 minutes
Second method: recasting
Each time you transfer the water to another vessel, the water loses about 10 degrees in temperature.
80° for oolongs & white teas – 2 times repouring
70° for green teas – 3-4 times repouring
The name should be program. Because we want to provide you with truly good and honest sustainable products – without compromise.
We are so serious about this promise that we have given ourselves the appropriate name. We are True Tea!
With us you can order from 9,90€ – from 34,90€ the shipping is even free. Below that we charge 4,99€ shipping costs.
From 29,90€ we take over the shipping costs for you. For a purchase value below 29,90€ we charge a shipping fee of 4,99€.
The flat shipping rate helps cover costs for transportation and packaging. Our sustainable packaging is unfortunately relatively expensive, yet we also want to offer you the flexibility of low order quantities. We think we have found a good compromise here.
Yes. The connection between you and our website is encrypted end-to-end. You can check this at any time by looking at the lock icon in your browser bar.
We do not share data without your consent. We earn our money by selling you great products around tea – not with your data. Ordering from us is possible with minimal data usage and without an account.
We use the market leader DHL for shipping larger packages. We send smaller shipments cost-efficiently with Deutsche Post. When shipping with the German Post, we can unfortunately not provide you with tracking.
Whether by DHL or Deutsche Post: Shipping is guaranteed to be climate neutral.
Yes, unfortunately that is the case. To put a concrete figure on it, our sustainable, compostable and plastic-free bags cost about ten times as much to purchase as the plastic bag most competitors use. The same applies, of course, to the other packaging material: from cartons, filling material to banderoles and labels.
Our vision is to package tea sustainably for all – only together can we make a difference. This is not achieved with eco-surcharges to optimize profit margins. Therefore, we try to absorb these high costs as much as possible or compensate them in other places (for example, the low-cost shipping via Deutsche Post).
It all depends on the variety. Therefore, you can find the info you need on the product page and the products themselves.
However, here are some basic tips:
The water should always be fresh. Optimally, the water has been filtered – but of course this is not a must. For temperatures, you can use the following table as a guide:
| Type | Water temperature |
|---|---|
| Black tea | 100° |
| Green tea and white tea | 70° |
| Herbal, fruit and rooibos tea | 100° |
| Oolong | 85°C-95°C |
Herbal, fruit and rooibos teas should steep for about 8 minutes, while for green and white teas and oolong, the brewing time may be reduced to about 2-5 minutes.
Tip: To influence the taste ideally for you, you can turn two screws. This is, on the one hand, the amount of tea you use for the infusion and, on the other hand, the infusion time. The more tea and the longer it brews, the more intense the flavor. However, you cannot extend the infusion time indefinitely, as green and black teas in particular will otherwise become bitter. Just take our preparation instructions for the individual items as a starting point to meet your taste better and better, bit by bit with small changes. Good luck!
Yes, you can. We offer you free exchange/return 14 days after receiving the goods. Just contact us by mail.
And how! Compared to normal paper made from virgin fibers, grass paper saves 99% water and 95% CO₂ in production. Grass paper is grown relatively regionally (compared to wood). This saves transport distances.
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