We use the market leader DHL for shipping larger packages. We send smaller shipments cost-efficiently with Deutsche Post. When shipping with the German Post, we can unfortunately not provide you with tracking.
Whether by DHL or Deutsche Post: Shipping is guaranteed to be climate neutral.
With many teas, this works. Exceptions are herbal and fruit teas. We show you within the description on the respective product page with the multiple infusion symbol 
indicates that this tea is suitable.
Generally, the more often you infuse a tea, the longer you should let the infusion steep.
For green and black teas, 3-4 infusions are usually very good. If additives such as jasmine flowers are in the tea, certain flavor nuances may be lost.
The cans are made of 100% paper and do not contain any plastic. Thus, they are easily recyclable. The core of the sleeve is made of 100% recycled paper. This again significantly reduces the ecological footprint.
Currently, we are not allowed to offer organic goods due to a lack of organic certification. Many of our items are organic and we are aiming for organic certification in the future to be able to advertise them as such.
Yes. The connection between you and our website is encrypted end-to-end. You can check this at any time by looking at the lock icon in your browser bar.
We do not share data without your consent. We earn our money by selling you great products around tea – not with your data. Ordering from us is possible with minimal data usage and without an account.
We exclusively use the climate-neutral shipping service of DHL for shipping.
As you have probably noticed, sustainability is important to us. We think environmental protection should not be an extra, but standard. That is why we offer only environmentally friendly and plastic-free packaging. At no extra charge and without you having to do anything.
Shipping is also plastic free, we use paper/cardboard packaging material and corn starch packaging chips. In addition, the shipment comes to you climate neutral.
Our tea is available in either cans or bags. The cans are made of recyclable tinplate, and the bags are made of paper/cellulose and starch. The bags are easily garden compostable and of course plastic-free.
Last but not least, our website servers are 100% powered by green electricity. If you want to learn more about what we’re doing for the environment, check it out here.
Your data should remain your data! We take the protection of your data very seriously. Therefore, we have taken a variety of measures, including:
- We collect as little data as possible to fulfill your order.
- Our external service providers for order processing, payment processing, accounting and hosting as well as our marketing platform are based within the EU and are subject to the strict data protection laws of the European Union.
- All connections between you and us are secured with SSL encryption.
- We do not use Google Analytics, as your personal data would be sent to the USA without your consent. Instead, we use our own analytics tool to protect your privacy. The data collected from the analysis is stored in Germany and helps us to make True Tea better for you.
- Your payment data is not stored on our server, but at Mollie. Mollie is a European company that specializes in payment processing.
- We make it necessary to choose a strong password when creating an account.
If you have any questions or concerns, feel free to contact us.
For more information about privacy, please see our Privacy Policy.
From 29,90€ we take over the shipping costs for you. For a purchase value below 29,90€ we charge a shipping fee of 4,99€.
The flat shipping rate helps cover costs for transportation and packaging. Our sustainable packaging is unfortunately relatively expensive, yet we also want to offer you the flexibility of low order quantities. We think we have found a good compromise here.
The components of the blends as well as the teas themselves come from different countries. Regular on-site visits of our pre-supplier as well as the long-standing cooperation with plantations allow highest quality standards and ensure highest quality as well as environmentally and socially compatible cultivation. Of course, quality is also regularly checked in laboratory tests and by on-site audits. After all, trust is good, but control is better!
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