10% discount on your first order from €50 (Code: NEU10)Packaged plastic free & delivered climate neutralFree shipping from 34,90 EURCollect valuable TT Points with every purchaseShipping within the EUReceive 24/7 chat supportFirst class advice always included

How can I dispose of the bags?

FAQ-Beitrag

Optimally: in your own compost! Within 180 days, the bags decompose completely.

If you don’t have compost, you can also dispose of them in the trash. Here you can see what happens to your bag:

  • In the organic waste garbage can, the bag is composted if it is correctly identified by the disposal company. If not, it is burned or goes to a landfill.
  • In the recycling garbage can, the bag is sorted out and incinerated.
  • The bag is also incinerated in the residual waste.
  • In nature, the bag is composted and a source of food for organisms. Important: Please do not dispose of bags in the environment!
True Tea FAQ Hilfreich Fragen Antworten

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How do I prepare the tea optimally?2022-06-27T21:25:33+02:00

It all depends on the variety. Therefore, you can find the info you need on the product page and the products themselves.

However, here are some basic tips:

The water should always be fresh. Optimally, the water has been filtered – but of course this is not a must. For temperatures, you can use the following table as a guide:

TypeWater temperature
Black tea100°
Green tea and white tea70°
Herbal, fruit and rooibos tea100°
Oolong85°C-95°C

Herbal, fruit and rooibos teas should steep for about 8 minutes, while for green and white teas and oolong, the brewing time may be reduced to about 2-5 minutes.

Tip: To influence the taste ideally for you, you can turn two screws. This is, on the one hand, the amount of tea you use for the infusion and, on the other hand, the infusion time. The more tea and the longer it brews, the more intense the flavor. However, you cannot extend the infusion time indefinitely, as green and black teas in particular will otherwise become bitter. Just take our preparation instructions for the individual items as a starting point to meet your taste better and better, bit by bit with small changes. Good luck!

Is sustainable packaging more expensive?2023-05-07T00:17:52+02:00

Yes, unfortunately that is the case. To put a concrete figure on it, our sustainable, compostable and plastic-free bags cost about ten times as much to purchase as the plastic bag most competitors use. The same applies, of course, to the other packaging material: from cartons, filling material to banderoles and labels.

Our vision is to package tea sustainably for all – only together can we make a difference. This is not achieved with eco-surcharges to optimize profit margins. Therefore, we try to absorb these high costs as much as possible or compensate them in other places (for example, the low-cost shipping via Deutsche Post).

What are the cans made of?2023-05-07T00:15:33+02:00

The cans are made exclusively of tinplate and grass paper labels. Compared to normal paper made from virgin fibers, grass paper saves 99% water and 95% CO₂ in production.

How will the goods be shipped?2022-01-28T22:38:41+01:00

We exclusively use the climate-neutral shipping service of DHL for shipping.

How will my order be shipped?2022-04-26T13:06:36+02:00

We use the market leader DHL for shipping larger packages. We send smaller shipments cost-efficiently with Deutsche Post. When shipping with the German Post, we can unfortunately not provide you with tracking.

Whether by DHL or Deutsche Post: Shipping is guaranteed to be climate neutral.

How can I dispose of the cans?2022-04-26T13:07:01+02:00

Please dispose of the cans in the paper trash. There, the paper fibers can be recycled and you give new life to the raw material.

What does True Tea do for sustainability?2022-01-28T22:31:13+01:00

As you have probably noticed, sustainability is important to us. We think environmental protection should not be an extra, but standard. That is why we offer only environmentally friendly and plastic-free packaging. At no extra charge and without you having to do anything.

Shipping is also plastic free, we use paper/cardboard packaging material and corn starch packaging chips. In addition, the shipment comes to you climate neutral.

Our tea is available in either cans or bags. The cans are made of recyclable tinplate, and the bags are made of paper/cellulose and starch. The bags are easily garden compostable and of course plastic-free.

Last but not least, our website servers are 100% powered by green electricity. If you want to learn more about what we’re doing for the environment, check it out here.

Why is your company called True Tea?2022-06-02T23:20:46+02:00

The name should be program. Because we want to provide you with truly good and honest sustainable products – without compromise.

We are so serious about this promise that we have given ourselves the appropriate name. We are True Tea!

What is the shipping cost?2022-01-28T22:23:11+01:00

From 29,90€ we take over the shipping costs for you. For a purchase value below 29,90€ we charge a shipping fee of 4,99€.

The flat shipping rate helps cover costs for transportation and packaging. Our sustainable packaging is unfortunately relatively expensive, yet we also want to offer you the flexibility of low order quantities. We think we have found a good compromise here.

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