10% discount on your first order from €50 (Code: NEU10)Packaged plastic free & delivered climate neutralFree shipping from 34,90 EURCollect valuable TT Points with every purchaseShipping within the EUReceive 24/7 chat supportFirst class advice always included

How can I dispose of the bags?

FAQ-Beitrag

Optimally: in your own compost! Within 180 days, the bags decompose completely.

If you don’t have compost, you can also dispose of them in the trash. Here you can see what happens to your bag:

  • In the organic waste garbage can, the bag is composted if it is correctly identified by the disposal company. If not, it is burned or goes to a landfill.
  • In the recycling garbage can, the bag is sorted out and incinerated.
  • The bag is also incinerated in the residual waste.
  • In nature, the bag is composted and a source of food for organisms. Important: Please do not dispose of bags in the environment!
True Tea FAQ Hilfreich Fragen Antworten

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Where does the tea come from?2021-12-26T01:12:57+01:00

The components of the blends as well as the teas themselves come from different countries. Regular on-site visits of our pre-supplier as well as the long-standing cooperation with plantations allow highest quality standards and ensure highest quality as well as environmentally and socially compatible cultivation. Of course, quality is also regularly checked in laboratory tests and by on-site audits. After all, trust is good, but control is better!

Is True Tea safe?2022-01-28T22:36:21+01:00

Yes. The connection between you and our website is encrypted end-to-end. You can check this at any time by looking at the lock icon in your browser bar.

We do not share data without your consent. We earn our money by selling you great products around tea – not with your data. Ordering from us is possible with minimal data usage and without an account.

Can I also pick up the order?2022-04-26T13:05:56+02:00

Sorry, this is not possible at the moment!

Do I need a True Tea account to place an order?2023-05-21T23:14:38+02:00

No, you can order without an account. However, an account has many advantages. You can manage all your orders through our website and collect 2 TT Points per 1 € of sales with every purchase. You can then redeem them for discounts.

Are the bags really garden compostable?2022-06-27T21:25:41+02:00

Yes! This has even been confirmed by the TÜV. The bags decompose in a natural environment within 180 days. And completely without pollutants. Super, isn’t it?

You can find more details here.

Why does some packaging contain plastic?2023-11-12T16:46:56+01:00

For some articles you will find a note that the packaging contains a certain amount of plastic. We want to be absolutely honest and have therefore added this clear note:

But what is it all about? First of all, this plastic packaging does not come from us. True Tea will never add its own plastic packaging. If you see this notice, it means that the packaging from our supplier contains plastic.

This can be for various reasons, for example to protect the surface of the product or to prevent breakage. We are in constant contact with our suppliers in order to constantly reduce the proportion of plastic or even replace it completely with alternative materials.

We draw your attention to this fact with the notice shown above. We hope that this information will help you with your product selection.

Do you also have organic teas?2022-04-26T13:06:19+02:00

Currently, we are not allowed to offer organic goods due to a lack of organic certification. Many of our items are organic and we are aiming for organic certification in the future to be able to advertise them as such.

What does True Tea do for sustainability?2022-01-28T22:31:13+01:00

As you have probably noticed, sustainability is important to us. We think environmental protection should not be an extra, but standard. That is why we offer only environmentally friendly and plastic-free packaging. At no extra charge and without you having to do anything.

Shipping is also plastic free, we use paper/cardboard packaging material and corn starch packaging chips. In addition, the shipment comes to you climate neutral.

Our tea is available in either cans or bags. The cans are made of recyclable tinplate, and the bags are made of paper/cellulose and starch. The bags are easily garden compostable and of course plastic-free.

Last but not least, our website servers are 100% powered by green electricity. If you want to learn more about what we’re doing for the environment, check it out here.

Is grass paper sustainable?2023-05-10T08:43:05+02:00

And how! Compared to normal paper made from virgin fibers, grass paper saves 99% water and 95% CO₂ in production. Grass paper is grown relatively regionally (compared to wood). This saves transport distances.

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