10% discount on your first order from €50 (Code: NEU10)Packaged plastic free & delivered climate neutralFree shipping from 34,90 EURCollect valuable TT Points with every purchaseShipping within the EUReceive 24/7 chat supportFirst class advice always included

How long does the delivery take?

FAQ-Beitrag

We usually ship your goods within 48 hours, provided that all items are available.

If this is not the case, we will contact you to clarify the further procedure.

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What is the shelf life of my tea?2022-04-26T13:05:19+02:00

When stored appropriately (cool, dry, away from sun & away from odorous substances), flavored teas have a shelf life of 18 months. Teas without flavoring can still be enjoyed after 24 months.

Tea is a dry and shelf-stable food that is often edible well after the best-before date. Look at the tea, smell and taste it before you throw it away. However, the longer tea is stored, the weaker the aroma becomes. Teas without flavoring may react with the surrounding air and change your taste.

Where does the tea come from?2021-12-26T01:12:57+01:00

The components of the blends as well as the teas themselves come from different countries. Regular on-site visits of our pre-supplier as well as the long-standing cooperation with plantations allow highest quality standards and ensure highest quality as well as environmentally and socially compatible cultivation. Of course, quality is also regularly checked in laboratory tests and by on-site audits. After all, trust is good, but control is better!

Can I infuse the teas more than once?2022-03-19T20:43:15+01:00

With many teas, this works. Exceptions are herbal and fruit teas. We show you within the description on the respective product page with the multiple infusion symbol indicates that this tea is suitable.

Generally, the more often you infuse a tea, the longer you should let the infusion steep.

For green and black teas, 3-4 infusions are usually very good. If additives such as jasmine flowers are in the tea, certain flavor nuances may be lost.

Why is your company called True Tea?2022-06-02T23:20:46+02:00

The name should be program. Because we want to provide you with truly good and honest sustainable products – without compromise.

We are so serious about this promise that we have given ourselves the appropriate name. We are True Tea!

Is True Tea safe?2022-01-28T22:36:21+01:00

Yes. The connection between you and our website is encrypted end-to-end. You can check this at any time by looking at the lock icon in your browser bar.

We do not share data without your consent. We earn our money by selling you great products around tea – not with your data. Ordering from us is possible with minimal data usage and without an account.

Are the bags really garden compostable?2022-06-27T21:25:41+02:00

Yes! This has even been confirmed by the TÜV. The bags decompose in a natural environment within 180 days. And completely without pollutants. Super, isn’t it?

You can find more details here.

How can I return items?2022-02-23T13:01:39+01:00

If you want to return items, just send us an email and we will take care of it right away.

I do not have a thermometer. How do I know when the infusion temperature has been reached?2022-04-26T13:04:45+02:00

We do recommend that you use a kettle with a thermostat or a tea water thermometer – but this is not a mandatory requirement. You can also use two rules of thumb to guide you:

First method: Wait and see

To do this, boil 1L of water in the kettle and wait for the times indicated below with the lid closed:

80° for oolongs & white teas – approx. 20 minutes

70° for green teas – about 25 minutes

Second method: recasting

Each time you transfer the water to another vessel, the water loses about 10 degrees in temperature.

80° for oolongs & white teas – 2 times repouring

70° for green teas – 3-4 times repouring

Do I need a True Tea account to place an order?2023-05-21T23:14:38+02:00

No, you can order without an account. However, an account has many advantages. You can manage all your orders through our website and collect 2 TT Points per 1 € of sales with every purchase. You can then redeem them for discounts.

What are TT Points?2023-07-14T12:36:33+02:00

True Tea Points (or TT Points) are bonus points that you can earn when you shop. You can then redeem them later in your account for discounts.

For every 1 € of purchase value you collect 2 TT Points.

 

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