How long does the delivery take?
FAQ-Beitrag
We usually ship your goods within 48 hours, provided that all items are available.
If this is not the case, we will contact you to clarify the further procedure.
We use the market leader DHL for shipping larger packages. We send smaller shipments cost-efficiently with Deutsche Post. When shipping with the German Post, we can unfortunately not provide you with tracking.
Whether by DHL or Deutsche Post: Shipping is guaranteed to be climate neutral.
We do recommend that you use a kettle with a thermostat or a tea water thermometer – but this is not a mandatory requirement. You can also use two rules of thumb to guide you:
First method: Wait and see
To do this, boil 1L of water in the kettle and wait for the times indicated below with the lid closed:
80° for oolongs & white teas – approx. 20 minutes
70° for green teas – about 25 minutes
Second method: recasting
Each time you transfer the water to another vessel, the water loses about 10 degrees in temperature.
80° for oolongs & white teas – 2 times repouring
70° for green teas – 3-4 times repouring
For some articles you will find a note that the packaging contains a certain amount of plastic. We want to be absolutely honest and have therefore added this clear note:
But what is it all about? First of all, this plastic packaging does not come from us. True Tea will never add its own plastic packaging. If you see this notice, it means that the packaging from our supplier contains plastic.
This can be for various reasons, for example to protect the surface of the product or to prevent breakage. We are in constant contact with our suppliers in order to constantly reduce the proportion of plastic or even replace it completely with alternative materials.
We draw your attention to this fact with the notice shown above. We hope that this information will help you with your product selection.
Optimally: in your own compost! Within 180 days, the bags decompose completely.
If you don’t have compost, you can also dispose of them in the trash. Here you can see what happens to your bag:
- In the organic waste garbage can, the bag is composted if it is correctly identified by the disposal company. If not, it is burned or goes to a landfill.
- In the recycling garbage can, the bag is sorted out and incinerated.
- The bag is also incinerated in the residual waste.
- In nature, the bag is composted and a source of food for organisms. Important: Please do not dispose of bags in the environment!
With us you can order from 9,90€ – from 34,90€ the shipping is even free. Below that we charge 4,99€ shipping costs.
As you have probably noticed, sustainability is important to us. We think environmental protection should not be an extra, but standard. That is why we offer only environmentally friendly and plastic-free packaging. At no extra charge and without you having to do anything.
Shipping is also plastic free, we use paper/cardboard packaging material and corn starch packaging chips. In addition, the shipment comes to you climate neutral.
Our tea is available in either cans or bags. The cans are made of recyclable tinplate, and the bags are made of paper/cellulose and starch. The bags are easily garden compostable and of course plastic-free.
Last but not least, our website servers are 100% powered by green electricity. If you want to learn more about what we’re doing for the environment, check it out here.
Yes, you can. We offer you free exchange/return 14 days after receiving the goods. Just contact us by mail.
True Tea Points (or TT Points) are bonus points that you can earn when you shop. You can then redeem them later in your account for discounts.
For every 1 € of purchase value you collect 2 TT Points.
The bags are made of kraft paper, cellulose film, starch film and starch zipper. 100% Plastic Free & 100% Pollutant Free.
Please dispose of the cans in the paper trash. There, the paper fibers can be recycled and you give new life to the raw material.
Deine Frage ist nicht dabei?
