If you want to return items, just send us an email and we will take care of it right away.
As you have probably noticed, sustainability is important to us. We think environmental protection should not be an extra, but standard. That is why we offer only environmentally friendly and plastic-free packaging. At no extra charge and without you having to do anything.
Shipping is also plastic free, we use paper/cardboard packaging material and corn starch packaging chips. In addition, the shipment comes to you climate neutral.
Our tea is available in either cans or bags. The cans are made of recyclable tinplate, and the bags are made of paper/cellulose and starch. The bags are easily garden compostable and of course plastic-free.
Last but not least, our website servers are 100% powered by green electricity. If you want to learn more about what we’re doing for the environment, check it out here.
When stored appropriately (cool, dry, away from sun & away from odorous substances), flavored teas have a shelf life of 18 months. Teas without flavoring can still be enjoyed after 24 months.
Tea is a dry and shelf-stable food that is often edible well after the best-before date. Look at the tea, smell and taste it before you throw it away. However, the longer tea is stored, the weaker the aroma becomes. Teas without flavoring may react with the surrounding air and change your taste.
Sorry, this is not possible at the moment!
Your data should remain your data! We take the protection of your data very seriously. Therefore, we have taken a variety of measures, including:
- We collect as little data as possible to fulfill your order.
- Our external service providers for order processing, payment processing, accounting and hosting as well as our marketing platform are based within the EU and are subject to the strict data protection laws of the European Union.
- All connections between you and us are secured with SSL encryption.
- We do not use Google Analytics, as your personal data would be sent to the USA without your consent. Instead, we use our own analytics tool to protect your privacy. The data collected from the analysis is stored in Germany and helps us to make True Tea better for you.
- Your payment data is not stored on our server, but at Mollie. Mollie is a European company that specializes in payment processing.
- We make it necessary to choose a strong password when creating an account.
If you have any questions or concerns, feel free to contact us.
For more information about privacy, please see our Privacy Policy.
Good question! We firmly believe in the credo: Reduce, Reuse and Recycle.
Therefore, we currently offer two packages:
Cardboard cans
The chic tins are handmade and are made of cardboard. The core of the sleeve is made of recycled paper. After use, you can refill them or simply dispose of them in the paper trash. The cans are of course food safe and plastic free.
The cans are made of only one material (paper). Thus, recycling is particularly easy. The use of already recycled paper in the cans also reduces the environmental footprint. A round thing, we think.
Reclosable bags
We rely on garden compostable and 100% plastic-free bags. And they are honestly good! These high quality bags are made in the EU and become compost after 180 days. This has also been confirmed by the TÜV. And the bags are also practical to reseal. The bags are made of cellulose, paper and starch.
We fill our shipping boxes only with paper material or floppies made of corn starch. Both can be recycled and are 100% plastic free.
And what about our tea accessories? Well, here, unfortunately, possibly (recyclable) plastic is used in the packaging, so that these arrive safely at your home. Unfortunately, this cannot be done any other way at present. As part of our transparency, we show you exactly how each item is packaged on the product pages.
We pay attention to sustainability in all steps and especially the elimination of plastic wherever possible. Not everywhere we have reached where we would like to go. But be sure: we will continue to do our best to further improve the packaging materials.
The components of the blends as well as the teas themselves come from different countries. Regular on-site visits of our pre-supplier as well as the long-standing cooperation with plantations allow highest quality standards and ensure highest quality as well as environmentally and socially compatible cultivation. Of course, quality is also regularly checked in laboratory tests and by on-site audits. After all, trust is good, but control is better!
No, you can order without an account. However, an account has many advantages. You can manage all your orders through our website and collect 2 TT Points per 1 € of sales with every purchase. You can then redeem them for discounts.
Tea should be stored airtight in a cool, dry place protected from the sun. Tea quickly takes on foreign odors – so always remember to seal your bag or Tin properly. Of course, this also applies to matcha.
Very important: Do not store flavored teas next to non-flavored ones. If your precious green tea Gyokuru is next to our Ibiza, it may taste like mango.
Our refill bags always hold at least twice the filling quantity of a Tin. So you can conveniently refill them. The bags are garden compostable and plastic-free. On the compost they become food for microorganisms. A clean sweep, from start to finish, that is.
Deine Frage ist nicht dabei?
