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I do not have a thermometer. How do I know when the infusion temperature has been reached?

FAQ-Beitrag

We do recommend that you use a kettle with a thermostat or a tea water thermometer – but this is not a mandatory requirement. You can also use two rules of thumb to guide you:

First method: Wait and see

To do this, boil 1L of water in the kettle and wait for the times indicated below with the lid closed:

80° for oolongs & white teas – approx. 20 minutes

70° for green teas – about 25 minutes

Second method: recasting

Each time you transfer the water to another vessel, the water loses about 10 degrees in temperature.

80° for oolongs & white teas – 2 times repouring

70° for green teas – 3-4 times repouring

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Is True Tea safe?2022-01-28T22:36:21+01:00

Yes. The connection between you and our website is encrypted end-to-end. You can check this at any time by looking at the lock icon in your browser bar.

We do not share data without your consent. We earn our money by selling you great products around tea – not with your data. Ordering from us is possible with minimal data usage and without an account.

How can I dispose of the cans?2022-04-26T13:07:01+02:00

Please dispose of the cans in the paper trash. There, the paper fibers can be recycled and you give new life to the raw material.

What are the bags made of?2022-04-26T13:08:34+02:00

The bags are made of kraft paper, cellulose film, starch film and starch zipper. 100% Plastic Free & 100% Pollutant Free.

How do I prepare the tea optimally?2022-06-27T21:25:33+02:00

It all depends on the variety. Therefore, you can find the info you need on the product page and the products themselves.

However, here are some basic tips:

The water should always be fresh. Optimally, the water has been filtered – but of course this is not a must. For temperatures, you can use the following table as a guide:

TypeWater temperature
Black tea100°
Green tea and white tea70°
Herbal, fruit and rooibos tea100°
Oolong85°C-95°C

Herbal, fruit and rooibos teas should steep for about 8 minutes, while for green and white teas and oolong, the brewing time may be reduced to about 2-5 minutes.

Tip: To influence the taste ideally for you, you can turn two screws. This is, on the one hand, the amount of tea you use for the infusion and, on the other hand, the infusion time. The more tea and the longer it brews, the more intense the flavor. However, you cannot extend the infusion time indefinitely, as green and black teas in particular will otherwise become bitter. Just take our preparation instructions for the individual items as a starting point to meet your taste better and better, bit by bit with small changes. Good luck!

Where does the tea come from?2021-12-26T01:12:57+01:00

The components of the blends as well as the teas themselves come from different countries. Regular on-site visits of our pre-supplier as well as the long-standing cooperation with plantations allow highest quality standards and ensure highest quality as well as environmentally and socially compatible cultivation. Of course, quality is also regularly checked in laboratory tests and by on-site audits. After all, trust is good, but control is better!

Are the bags really garden compostable?2022-06-27T21:25:41+02:00

Yes! This has even been confirmed by the TÜV. The bags decompose in a natural environment within 180 days. And completely without pollutants. Super, isn’t it?

You can find more details here.

What is environmentally friendly about packaging?2021-12-25T02:28:16+01:00

Good question! We firmly believe in the credo: Reduce, Reuse and Recycle.

Therefore, we currently offer two packages:

Cardboard cans

The chic tins are handmade and are made of cardboard. The core of the sleeve is made of recycled paper. After use, you can refill them or simply dispose of them in the paper trash. The cans are of course food safe and plastic free.

The cans are made of only one material (paper). Thus, recycling is particularly easy. The use of already recycled paper in the cans also reduces the environmental footprint. A round thing, we think.

Reclosable bags

We rely on garden compostable and 100% plastic-free bags. And they are honestly good! These high quality bags are made in the EU and become compost after 180 days. This has also been confirmed by the TÜV. And the bags are also practical to reseal. The bags are made of cellulose, paper and starch.

We fill our shipping boxes only with paper material or floppies made of corn starch. Both can be recycled and are 100% plastic free.

And what about our tea accessories? Well, here, unfortunately, possibly (recyclable) plastic is used in the packaging, so that these arrive safely at your home. Unfortunately, this cannot be done any other way at present. As part of our transparency, we show you exactly how each item is packaged on the product pages.

 

We pay attention to sustainability in all steps and especially the elimination of plastic wherever possible. Not everywhere we have reached where we would like to go. But be sure: we will continue to do our best to further improve the packaging materials.

What is the best way to store tea?2023-05-07T00:19:46+02:00

Tea should be stored airtight in a cool, dry place protected from the sun. Tea quickly takes on foreign odors – so always remember to seal your bag or Tin properly. Of course, this also applies to matcha.

Very important: Do not store flavored teas next to non-flavored ones. If your precious green tea Gyokuru is next to our Ibiza, it may taste like mango.

How will my order be shipped?2022-04-26T13:06:36+02:00

We use the market leader DHL for shipping larger packages. We send smaller shipments cost-efficiently with Deutsche Post. When shipping with the German Post, we can unfortunately not provide you with tracking.

Whether by DHL or Deutsche Post: Shipping is guaranteed to be climate neutral.

How can I dispose of the bags?2023-05-07T00:15:57+02:00

Optimally: in your own compost! Within 180 days, the bags decompose completely.

If you don’t have compost, you can also dispose of them in the trash. Here you can see what happens to your bag:

  • In the organic waste garbage can, the bag is composted if it is correctly identified by the disposal company. If not, it is burned or goes to a landfill.
  • In the recycling garbage can, the bag is sorted out and incinerated.
  • The bag is also incinerated in the residual waste.
  • In nature, the bag is composted and a source of food for organisms. Important: Please do not dispose of bags in the environment!

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