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Is sustainable packaging more expensive?

FAQ-Beitrag

Yes, unfortunately that is the case. To put a concrete figure on it, our sustainable, compostable and plastic-free bags cost about ten times as much to purchase as the plastic bag most competitors use. The same applies, of course, to the other packaging material: from cartons, filling material to banderoles and labels.

Our vision is to package tea sustainably for all – only together can we make a difference. This is not achieved with eco-surcharges to optimize profit margins. Therefore, we try to absorb these high costs as much as possible or compensate them in other places (for example, the low-cost shipping via Deutsche Post).

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How do I prepare the tea optimally?2022-06-27T21:25:33+02:00

It all depends on the variety. Therefore, you can find the info you need on the product page and the products themselves.

However, here are some basic tips:

The water should always be fresh. Optimally, the water has been filtered – but of course this is not a must. For temperatures, you can use the following table as a guide:

TypeWater temperature
Black tea100°
Green tea and white tea70°
Herbal, fruit and rooibos tea100°
Oolong85°C-95°C

Herbal, fruit and rooibos teas should steep for about 8 minutes, while for green and white teas and oolong, the brewing time may be reduced to about 2-5 minutes.

Tip: To influence the taste ideally for you, you can turn two screws. This is, on the one hand, the amount of tea you use for the infusion and, on the other hand, the infusion time. The more tea and the longer it brews, the more intense the flavor. However, you cannot extend the infusion time indefinitely, as green and black teas in particular will otherwise become bitter. Just take our preparation instructions for the individual items as a starting point to meet your taste better and better, bit by bit with small changes. Good luck!

How will the goods be shipped?2022-01-28T22:38:41+01:00

We exclusively use the climate-neutral shipping service of DHL for shipping.

Do you also have organic teas?2022-04-26T13:06:19+02:00

Currently, we are not allowed to offer organic goods due to a lack of organic certification. Many of our items are organic and we are aiming for organic certification in the future to be able to advertise them as such.

Can I return items?2022-02-23T13:07:11+01:00

Yes, you can. We offer you free exchange/return 14 days after receiving the goods. Just contact us by mail.

What are the cans made of?2023-05-07T00:15:33+02:00

The cans are made exclusively of tinplate and grass paper labels. Compared to normal paper made from virgin fibers, grass paper saves 99% water and 95% CO₂ in production.

How can I dispose of the cans?2022-04-26T13:07:01+02:00

Please dispose of the cans in the paper trash. There, the paper fibers can be recycled and you give new life to the raw material.

What makes the cans so sustainable?2022-04-26T13:07:37+02:00

The cans are made of 100% paper and do not contain any plastic. Thus, they are easily recyclable. The core of the sleeve is made of 100% recycled paper. This again significantly reduces the ecological footprint.

How do you protect my data?2023-07-14T11:38:38+02:00

Your data should remain your data! We take the protection of your data very seriously. Therefore, we have taken a variety of measures, including:

  1. We collect as little data as possible to fulfill your order.
  2. Our external service providers for order processing, payment processing, accounting and hosting as well as our marketing platform are based within the EU and are subject to the strict data protection laws of the European Union.
  3. All connections between you and us are secured with SSL encryption.
  4. We do not use Google Analytics, as your personal data would be sent to the USA without your consent. Instead, we use our own analytics tool to protect your privacy. The data collected from the analysis is stored in Germany and helps us to make True Tea better for you.
  5. Your payment data is not stored on our server, but at Mollie. Mollie is a European company that specializes in payment processing.
  6. We make it necessary to choose a strong password when creating an account.

If you have any questions or concerns, feel free to contact us.

For more information about privacy, please see our Privacy Policy.

What is the best way to store tea?2023-05-07T00:19:46+02:00

Tea should be stored airtight in a cool, dry place protected from the sun. Tea quickly takes on foreign odors – so always remember to seal your bag or Tin properly. Of course, this also applies to matcha.

Very important: Do not store flavored teas next to non-flavored ones. If your precious green tea Gyokuru is next to our Ibiza, it may taste like mango.

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