10% discount on your first order from €50 (Code: NEU10)Packaged plastic free & delivered climate neutralFree shipping from 34,90 EURCollect valuable TT Points with every purchaseShipping within the EUReceive 24/7 chat supportFirst class advice always included

What are the cans made of?

FAQ-Beitrag

The cans are made exclusively of tinplate and grass paper labels. Compared to normal paper made from virgin fibers, grass paper saves 99% water and 95% CO₂ in production.

True Tea FAQ Hilfreich Fragen Antworten

Konnten wir dir helfen?

Wir sind für dich da – schreibe uns einfach, sollte deine Frage noch nicht geklärt sein.

What does True Tea do for sustainability?2022-01-28T22:31:13+01:00

As you have probably noticed, sustainability is important to us. We think environmental protection should not be an extra, but standard. That is why we offer only environmentally friendly and plastic-free packaging. At no extra charge and without you having to do anything.

Shipping is also plastic free, we use paper/cardboard packaging material and corn starch packaging chips. In addition, the shipment comes to you climate neutral.

Our tea is available in either cans or bags. The cans are made of recyclable tinplate, and the bags are made of paper/cellulose and starch. The bags are easily garden compostable and of course plastic-free.

Last but not least, our website servers are 100% powered by green electricity. If you want to learn more about what we’re doing for the environment, check it out here.

Is grass paper sustainable?2023-05-10T08:43:05+02:00

And how! Compared to normal paper made from virgin fibers, grass paper saves 99% water and 95% CO₂ in production. Grass paper is grown relatively regionally (compared to wood). This saves transport distances.

Can I also pick up the order?2022-04-26T13:05:56+02:00

Sorry, this is not possible at the moment!

Do you also have organic teas?2022-04-26T13:06:19+02:00

Currently, we are not allowed to offer organic goods due to a lack of organic certification. Many of our items are organic and we are aiming for organic certification in the future to be able to advertise them as such.

How do you protect my data?2023-07-14T11:38:38+02:00

Your data should remain your data! We take the protection of your data very seriously. Therefore, we have taken a variety of measures, including:

  1. We collect as little data as possible to fulfill your order.
  2. Our external service providers for order processing, payment processing, accounting and hosting as well as our marketing platform are based within the EU and are subject to the strict data protection laws of the European Union.
  3. All connections between you and us are secured with SSL encryption.
  4. We do not use Google Analytics, as your personal data would be sent to the USA without your consent. Instead, we use our own analytics tool to protect your privacy. The data collected from the analysis is stored in Germany and helps us to make True Tea better for you.
  5. Your payment data is not stored on our server, but at Mollie. Mollie is a European company that specializes in payment processing.
  6. We make it necessary to choose a strong password when creating an account.

If you have any questions or concerns, feel free to contact us.

For more information about privacy, please see our Privacy Policy.

Why is your company called True Tea?2022-06-02T23:20:46+02:00

The name should be program. Because we want to provide you with truly good and honest sustainable products – without compromise.

We are so serious about this promise that we have given ourselves the appropriate name. We are True Tea!

What are TT Points?2023-07-14T12:36:33+02:00

True Tea Points (or TT Points) are bonus points that you can earn when you shop. You can then redeem them later in your account for discounts.

For every 1 € of purchase value you collect 2 TT Points.

 

How long does the delivery take?2022-02-23T12:59:08+01:00

We usually ship your goods within 48 hours, provided that all items are available.

If this is not the case, we will contact you to clarify the further procedure.

What is the shelf life of my tea?2022-04-26T13:05:19+02:00

When stored appropriately (cool, dry, away from sun & away from odorous substances), flavored teas have a shelf life of 18 months. Teas without flavoring can still be enjoyed after 24 months.

Tea is a dry and shelf-stable food that is often edible well after the best-before date. Look at the tea, smell and taste it before you throw it away. However, the longer tea is stored, the weaker the aroma becomes. Teas without flavoring may react with the surrounding air and change your taste.

What makes the cans so sustainable?2022-04-26T13:07:37+02:00

The cans are made of 100% paper and do not contain any plastic. Thus, they are easily recyclable. The core of the sleeve is made of 100% recycled paper. This again significantly reduces the ecological footprint.

Deine Frage ist nicht dabei?

Title

Go to Top