What are TT Points?
FAQ-Beitrag
True Tea Points (or TT Points) are bonus points that you can earn when you shop. You can then redeem them later in your account for discounts.
For every 1 € of purchase value you collect 2 TT Points.
Sorry, this is not possible at the moment!
Yes, unfortunately that is the case. To put a concrete figure on it, our sustainable, compostable and plastic-free bags cost about ten times as much to purchase as the plastic bag most competitors use. The same applies, of course, to the other packaging material: from cartons, filling material to banderoles and labels.
Our vision is to package tea sustainably for all – only together can we make a difference. This is not achieved with eco-surcharges to optimize profit margins. Therefore, we try to absorb these high costs as much as possible or compensate them in other places (for example, the low-cost shipping via Deutsche Post).
When stored appropriately (cool, dry, away from sun & away from odorous substances), flavored teas have a shelf life of 18 months. Teas without flavoring can still be enjoyed after 24 months.
Tea is a dry and shelf-stable food that is often edible well after the best-before date. Look at the tea, smell and taste it before you throw it away. However, the longer tea is stored, the weaker the aroma becomes. Teas without flavoring may react with the surrounding air and change your taste.
The cans are made exclusively of tinplate and grass paper labels. Compared to normal paper made from virgin fibers, grass paper saves 99% water and 95% CO₂ in production.
We do recommend that you use a kettle with a thermostat or a tea water thermometer – but this is not a mandatory requirement. You can also use two rules of thumb to guide you:
First method: Wait and see
To do this, boil 1L of water in the kettle and wait for the times indicated below with the lid closed:
80° for oolongs & white teas – approx. 20 minutes
70° for green teas – about 25 minutes
Second method: recasting
Each time you transfer the water to another vessel, the water loses about 10 degrees in temperature.
80° for oolongs & white teas – 2 times repouring
70° for green teas – 3-4 times repouring
It all depends on the variety. Therefore, you can find the info you need on the product page and the products themselves.
However, here are some basic tips:
The water should always be fresh. Optimally, the water has been filtered – but of course this is not a must. For temperatures, you can use the following table as a guide:
| Type | Water temperature |
|---|---|
| Black tea | 100° |
| Green tea and white tea | 70° |
| Herbal, fruit and rooibos tea | 100° |
| Oolong | 85°C-95°C |
Herbal, fruit and rooibos teas should steep for about 8 minutes, while for green and white teas and oolong, the brewing time may be reduced to about 2-5 minutes.
Tip: To influence the taste ideally for you, you can turn two screws. This is, on the one hand, the amount of tea you use for the infusion and, on the other hand, the infusion time. The more tea and the longer it brews, the more intense the flavor. However, you cannot extend the infusion time indefinitely, as green and black teas in particular will otherwise become bitter. Just take our preparation instructions for the individual items as a starting point to meet your taste better and better, bit by bit with small changes. Good luck!
The cans are made of 100% paper and do not contain any plastic. Thus, they are easily recyclable. The core of the sleeve is made of 100% recycled paper. This again significantly reduces the ecological footprint.
With many teas, this works. Exceptions are herbal and fruit teas. We show you within the description on the respective product page with the multiple infusion symbol 
indicates that this tea is suitable.
Generally, the more often you infuse a tea, the longer you should let the infusion steep.
For green and black teas, 3-4 infusions are usually very good. If additives such as jasmine flowers are in the tea, certain flavor nuances may be lost.
Your data should remain your data! We take the protection of your data very seriously. Therefore, we have taken a variety of measures, including:
- We collect as little data as possible to fulfill your order.
- Our external service providers for order processing, payment processing, accounting and hosting as well as our marketing platform are based within the EU and are subject to the strict data protection laws of the European Union.
- All connections between you and us are secured with SSL encryption.
- We do not use Google Analytics, as your personal data would be sent to the USA without your consent. Instead, we use our own analytics tool to protect your privacy. The data collected from the analysis is stored in Germany and helps us to make True Tea better for you.
- Your payment data is not stored on our server, but at Mollie. Mollie is a European company that specializes in payment processing.
- We make it necessary to choose a strong password when creating an account.
If you have any questions or concerns, feel free to contact us.
For more information about privacy, please see our Privacy Policy.
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