10% discount on your first order from €50 (Code: NEU10)Packaged plastic free & delivered climate neutralFree shipping from 34,90 EURCollect valuable TT Points with every purchaseShipping within the EUReceive 24/7 chat supportFirst class advice always included

What are TT Points?

FAQ-Beitrag

True Tea Points (or TT Points) are bonus points that you can earn when you shop. You can then redeem them later in your account for discounts.

For every 1 € of purchase value you collect 2 TT Points.

 

True Tea FAQ Hilfreich Fragen Antworten

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Is grass paper sustainable?2023-05-10T08:43:05+02:00

And how! Compared to normal paper made from virgin fibers, grass paper saves 99% water and 95% CO₂ in production. Grass paper is grown relatively regionally (compared to wood). This saves transport distances.

Can I return items?2022-02-23T13:07:11+01:00

Yes, you can. We offer you free exchange/return 14 days after receiving the goods. Just contact us by mail.

What is the shipping cost?2022-01-28T22:23:11+01:00

From 29,90€ we take over the shipping costs for you. For a purchase value below 29,90€ we charge a shipping fee of 4,99€.

The flat shipping rate helps cover costs for transportation and packaging. Our sustainable packaging is unfortunately relatively expensive, yet we also want to offer you the flexibility of low order quantities. We think we have found a good compromise here.

How will my order be shipped?2022-04-26T13:06:36+02:00

We use the market leader DHL for shipping larger packages. We send smaller shipments cost-efficiently with Deutsche Post. When shipping with the German Post, we can unfortunately not provide you with tracking.

Whether by DHL or Deutsche Post: Shipping is guaranteed to be climate neutral.

What is the minimum order value?2022-08-02T11:25:34+02:00

With us you can order from 9,90€ – from 34,90€ the shipping is even free. Below that we charge 4,99€ shipping costs.

Can I also pick up the order?2022-04-26T13:05:56+02:00

Sorry, this is not possible at the moment!

What does True Tea do for sustainability?2022-01-28T22:31:13+01:00

As you have probably noticed, sustainability is important to us. We think environmental protection should not be an extra, but standard. That is why we offer only environmentally friendly and plastic-free packaging. At no extra charge and without you having to do anything.

Shipping is also plastic free, we use paper/cardboard packaging material and corn starch packaging chips. In addition, the shipment comes to you climate neutral.

Our tea is available in either cans or bags. The cans are made of recyclable tinplate, and the bags are made of paper/cellulose and starch. The bags are easily garden compostable and of course plastic-free.

Last but not least, our website servers are 100% powered by green electricity. If you want to learn more about what we’re doing for the environment, check it out here.

How long does the delivery take?2022-02-23T12:59:08+01:00

We usually ship your goods within 48 hours, provided that all items are available.

If this is not the case, we will contact you to clarify the further procedure.

What are the bags made of?2022-04-26T13:08:34+02:00

The bags are made of kraft paper, cellulose film, starch film and starch zipper. 100% Plastic Free & 100% Pollutant Free.

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