What does True Tea do for sustainability?
FAQ-Beitrag
As you have probably noticed, sustainability is important to us. We think environmental protection should not be an extra, but standard. That is why we offer only environmentally friendly and plastic-free packaging. At no extra charge and without you having to do anything.
Shipping is also plastic free, we use paper/cardboard packaging material and corn starch packaging chips. In addition, the shipment comes to you climate neutral.
Our tea is available in either cans or bags. The cans are made of recyclable tinplate, and the bags are made of paper/cellulose and starch. The bags are easily garden compostable and of course plastic-free.
Last but not least, our website servers are 100% powered by green electricity. If you want to learn more about what we’re doing for the environment, check it out here.
With many teas, this works. Exceptions are herbal and fruit teas. We show you within the description on the respective product page with the multiple infusion symbol 
indicates that this tea is suitable.
Generally, the more often you infuse a tea, the longer you should let the infusion steep.
For green and black teas, 3-4 infusions are usually very good. If additives such as jasmine flowers are in the tea, certain flavor nuances may be lost.
Yes, unfortunately that is the case. To put a concrete figure on it, our sustainable, compostable and plastic-free bags cost about ten times as much to purchase as the plastic bag most competitors use. The same applies, of course, to the other packaging material: from cartons, filling material to banderoles and labels.
Our vision is to package tea sustainably for all – only together can we make a difference. This is not achieved with eco-surcharges to optimize profit margins. Therefore, we try to absorb these high costs as much as possible or compensate them in other places (for example, the low-cost shipping via Deutsche Post).
Please dispose of the cans in the paper trash. There, the paper fibers can be recycled and you give new life to the raw material.
Yes, you can. We offer you free exchange/return 14 days after receiving the goods. Just contact us by mail.
If you want to return items, just send us an email and we will take care of it right away.
We exclusively use the climate-neutral shipping service of DHL for shipping.
When stored appropriately (cool, dry, away from sun & away from odorous substances), flavored teas have a shelf life of 18 months. Teas without flavoring can still be enjoyed after 24 months.
Tea is a dry and shelf-stable food that is often edible well after the best-before date. Look at the tea, smell and taste it before you throw it away. However, the longer tea is stored, the weaker the aroma becomes. Teas without flavoring may react with the surrounding air and change your taste.
Yes! This has even been confirmed by the TÜV. The bags decompose in a natural environment within 180 days. And completely without pollutants. Super, isn’t it?
You can find more details here.
Optimally: in your own compost! Within 180 days, the bags decompose completely.
If you don’t have compost, you can also dispose of them in the trash. Here you can see what happens to your bag:
- In the organic waste garbage can, the bag is composted if it is correctly identified by the disposal company. If not, it is burned or goes to a landfill.
- In the recycling garbage can, the bag is sorted out and incinerated.
- The bag is also incinerated in the residual waste.
- In nature, the bag is composted and a source of food for organisms. Important: Please do not dispose of bags in the environment!
We use the market leader DHL for shipping larger packages. We send smaller shipments cost-efficiently with Deutsche Post. When shipping with the German Post, we can unfortunately not provide you with tracking.
Whether by DHL or Deutsche Post: Shipping is guaranteed to be climate neutral.
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