10% discount on your first order from €50 (Code: NEU10)Packaged plastic free & delivered climate neutralFree shipping from 34,90 EURCollect valuable TT Points with every purchaseShipping within the EUReceive 24/7 chat supportFirst class advice always included

What does True Tea do for sustainability?

FAQ-Beitrag

As you have probably noticed, sustainability is important to us. We think environmental protection should not be an extra, but standard. That is why we offer only environmentally friendly and plastic-free packaging. At no extra charge and without you having to do anything.

Shipping is also plastic free, we use paper/cardboard packaging material and corn starch packaging chips. In addition, the shipment comes to you climate neutral.

Our tea is available in either cans or bags. The cans are made of recyclable tinplate, and the bags are made of paper/cellulose and starch. The bags are easily garden compostable and of course plastic-free.

Last but not least, our website servers are 100% powered by green electricity. If you want to learn more about what we’re doing for the environment, check it out here.

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How do you protect my data?2023-07-14T11:38:38+02:00

Your data should remain your data! We take the protection of your data very seriously. Therefore, we have taken a variety of measures, including:

  1. We collect as little data as possible to fulfill your order.
  2. Our external service providers for order processing, payment processing, accounting and hosting as well as our marketing platform are based within the EU and are subject to the strict data protection laws of the European Union.
  3. All connections between you and us are secured with SSL encryption.
  4. We do not use Google Analytics, as your personal data would be sent to the USA without your consent. Instead, we use our own analytics tool to protect your privacy. The data collected from the analysis is stored in Germany and helps us to make True Tea better for you.
  5. Your payment data is not stored on our server, but at Mollie. Mollie is a European company that specializes in payment processing.
  6. We make it necessary to choose a strong password when creating an account.

If you have any questions or concerns, feel free to contact us.

For more information about privacy, please see our Privacy Policy.

How can I dispose of the bags?2023-05-07T00:15:57+02:00

Optimally: in your own compost! Within 180 days, the bags decompose completely.

If you don’t have compost, you can also dispose of them in the trash. Here you can see what happens to your bag:

  • In the organic waste garbage can, the bag is composted if it is correctly identified by the disposal company. If not, it is burned or goes to a landfill.
  • In the recycling garbage can, the bag is sorted out and incinerated.
  • The bag is also incinerated in the residual waste.
  • In nature, the bag is composted and a source of food for organisms. Important: Please do not dispose of bags in the environment!
How will the goods be shipped?2022-01-28T22:38:41+01:00

We exclusively use the climate-neutral shipping service of DHL for shipping.

How can I dispose of the cans?2022-04-26T13:07:01+02:00

Please dispose of the cans in the paper trash. There, the paper fibers can be recycled and you give new life to the raw material.

What are the cans made of?2023-05-07T00:15:33+02:00

The cans are made exclusively of tinplate and grass paper labels. Compared to normal paper made from virgin fibers, grass paper saves 99% water and 95% CO₂ in production.

Can I return items?2022-02-23T13:07:11+01:00

Yes, you can. We offer you free exchange/return 14 days after receiving the goods. Just contact us by mail.

Is grass paper sustainable?2023-05-10T08:43:05+02:00

And how! Compared to normal paper made from virgin fibers, grass paper saves 99% water and 95% CO₂ in production. Grass paper is grown relatively regionally (compared to wood). This saves transport distances.

What is the shipping cost?2022-01-28T22:23:11+01:00

From 29,90€ we take over the shipping costs for you. For a purchase value below 29,90€ we charge a shipping fee of 4,99€.

The flat shipping rate helps cover costs for transportation and packaging. Our sustainable packaging is unfortunately relatively expensive, yet we also want to offer you the flexibility of low order quantities. We think we have found a good compromise here.

What is the best way to store tea?2023-05-07T00:19:46+02:00

Tea should be stored airtight in a cool, dry place protected from the sun. Tea quickly takes on foreign odors – so always remember to seal your bag or Tin properly. Of course, this also applies to matcha.

Very important: Do not store flavored teas next to non-flavored ones. If your precious green tea Gyokuru is next to our Ibiza, it may taste like mango.

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