10% discount on your first order from €50 (Code: NEU10)Packaged plastic free & delivered climate neutralFree shipping from 34,90 EURCollect valuable TT Points with every purchaseShipping within the EUReceive 24/7 chat supportFirst class advice always included

What is environmentally friendly about packaging?

FAQ-Beitrag

Good question! We firmly believe in the credo: Reduce, Reuse and Recycle.

Therefore, we currently offer two packages:

Cardboard cans

The chic tins are handmade and are made of cardboard. The core of the sleeve is made of recycled paper. After use, you can refill them or simply dispose of them in the paper trash. The cans are of course food safe and plastic free.

The cans are made of only one material (paper). Thus, recycling is particularly easy. The use of already recycled paper in the cans also reduces the environmental footprint. A round thing, we think.

Reclosable bags

We rely on garden compostable and 100% plastic-free bags. And they are honestly good! These high quality bags are made in the EU and become compost after 180 days. This has also been confirmed by the TÜV. And the bags are also practical to reseal. The bags are made of cellulose, paper and starch.

We fill our shipping boxes only with paper material or floppies made of corn starch. Both can be recycled and are 100% plastic free.

And what about our tea accessories? Well, here, unfortunately, possibly (recyclable) plastic is used in the packaging, so that these arrive safely at your home. Unfortunately, this cannot be done any other way at present. As part of our transparency, we show you exactly how each item is packaged on the product pages.

 

We pay attention to sustainability in all steps and especially the elimination of plastic wherever possible. Not everywhere we have reached where we would like to go. But be sure: we will continue to do our best to further improve the packaging materials.

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What is the minimum order value?2022-08-02T11:25:34+02:00

With us you can order from 9,90€ – from 34,90€ the shipping is even free. Below that we charge 4,99€ shipping costs.

How can I return items?2022-02-23T13:01:39+01:00

If you want to return items, just send us an email and we will take care of it right away.

What are the cans made of?2023-05-07T00:15:33+02:00

The cans are made exclusively of tinplate and grass paper labels. Compared to normal paper made from virgin fibers, grass paper saves 99% water and 95% CO₂ in production.

Are the bags really garden compostable?2022-06-27T21:25:41+02:00

Yes! This has even been confirmed by the TÜV. The bags decompose in a natural environment within 180 days. And completely without pollutants. Super, isn’t it?

You can find more details here.

What does True Tea do for sustainability?2022-01-28T22:31:13+01:00

As you have probably noticed, sustainability is important to us. We think environmental protection should not be an extra, but standard. That is why we offer only environmentally friendly and plastic-free packaging. At no extra charge and without you having to do anything.

Shipping is also plastic free, we use paper/cardboard packaging material and corn starch packaging chips. In addition, the shipment comes to you climate neutral.

Our tea is available in either cans or bags. The cans are made of recyclable tinplate, and the bags are made of paper/cellulose and starch. The bags are easily garden compostable and of course plastic-free.

Last but not least, our website servers are 100% powered by green electricity. If you want to learn more about what we’re doing for the environment, check it out here.

Do you also have organic teas?2022-04-26T13:06:19+02:00

Currently, we are not allowed to offer organic goods due to a lack of organic certification. Many of our items are organic and we are aiming for organic certification in the future to be able to advertise them as such.

How do you protect my data?2023-07-14T11:38:38+02:00

Your data should remain your data! We take the protection of your data very seriously. Therefore, we have taken a variety of measures, including:

  1. We collect as little data as possible to fulfill your order.
  2. Our external service providers for order processing, payment processing, accounting and hosting as well as our marketing platform are based within the EU and are subject to the strict data protection laws of the European Union.
  3. All connections between you and us are secured with SSL encryption.
  4. We do not use Google Analytics, as your personal data would be sent to the USA without your consent. Instead, we use our own analytics tool to protect your privacy. The data collected from the analysis is stored in Germany and helps us to make True Tea better for you.
  5. Your payment data is not stored on our server, but at Mollie. Mollie is a European company that specializes in payment processing.
  6. We make it necessary to choose a strong password when creating an account.

If you have any questions or concerns, feel free to contact us.

For more information about privacy, please see our Privacy Policy.

I do not have a thermometer. How do I know when the infusion temperature has been reached?2022-04-26T13:04:45+02:00

We do recommend that you use a kettle with a thermostat or a tea water thermometer – but this is not a mandatory requirement. You can also use two rules of thumb to guide you:

First method: Wait and see

To do this, boil 1L of water in the kettle and wait for the times indicated below with the lid closed:

80° for oolongs & white teas – approx. 20 minutes

70° for green teas – about 25 minutes

Second method: recasting

Each time you transfer the water to another vessel, the water loses about 10 degrees in temperature.

80° for oolongs & white teas – 2 times repouring

70° for green teas – 3-4 times repouring

Do I need a True Tea account to place an order?2023-05-21T23:14:38+02:00

No, you can order without an account. However, an account has many advantages. You can manage all your orders through our website and collect 2 TT Points per 1 € of sales with every purchase. You can then redeem them for discounts.

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