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What is the shelf life of my tea?

FAQ-Beitrag

When stored appropriately (cool, dry, away from sun & away from odorous substances), flavored teas have a shelf life of 18 months. Teas without flavoring can still be enjoyed after 24 months.

Tea is a dry and shelf-stable food that is often edible well after the best-before date. Look at the tea, smell and taste it before you throw it away. However, the longer tea is stored, the weaker the aroma becomes. Teas without flavoring may react with the surrounding air and change your taste.

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Is grass paper sustainable?2023-05-10T08:43:05+02:00

And how! Compared to normal paper made from virgin fibers, grass paper saves 99% water and 95% CO₂ in production. Grass paper is grown relatively regionally (compared to wood). This saves transport distances.

How can I dispose of the bags?2023-05-07T00:15:57+02:00

Optimally: in your own compost! Within 180 days, the bags decompose completely.

If you don’t have compost, you can also dispose of them in the trash. Here you can see what happens to your bag:

  • In the organic waste garbage can, the bag is composted if it is correctly identified by the disposal company. If not, it is burned or goes to a landfill.
  • In the recycling garbage can, the bag is sorted out and incinerated.
  • The bag is also incinerated in the residual waste.
  • In nature, the bag is composted and a source of food for organisms. Important: Please do not dispose of bags in the environment!
Can I infuse the teas more than once?2022-03-19T20:43:15+01:00

With many teas, this works. Exceptions are herbal and fruit teas. We show you within the description on the respective product page with the multiple infusion symbol indicates that this tea is suitable.

Generally, the more often you infuse a tea, the longer you should let the infusion steep.

For green and black teas, 3-4 infusions are usually very good. If additives such as jasmine flowers are in the tea, certain flavor nuances may be lost.

Why does some packaging contain plastic?2023-11-12T16:46:56+01:00

For some articles you will find a note that the packaging contains a certain amount of plastic. We want to be absolutely honest and have therefore added this clear note:

But what is it all about? First of all, this plastic packaging does not come from us. True Tea will never add its own plastic packaging. If you see this notice, it means that the packaging from our supplier contains plastic.

This can be for various reasons, for example to protect the surface of the product or to prevent breakage. We are in constant contact with our suppliers in order to constantly reduce the proportion of plastic or even replace it completely with alternative materials.

We draw your attention to this fact with the notice shown above. We hope that this information will help you with your product selection.

What are the bags made of?2022-04-26T13:08:34+02:00

The bags are made of kraft paper, cellulose film, starch film and starch zipper. 100% Plastic Free & 100% Pollutant Free.

Do you also have organic teas?2022-04-26T13:06:19+02:00

Currently, we are not allowed to offer organic goods due to a lack of organic certification. Many of our items are organic and we are aiming for organic certification in the future to be able to advertise them as such.

How long does the delivery take?2022-02-23T12:59:08+01:00

We usually ship your goods within 48 hours, provided that all items are available.

If this is not the case, we will contact you to clarify the further procedure.

How do you protect my data?2023-07-14T11:38:38+02:00

Your data should remain your data! We take the protection of your data very seriously. Therefore, we have taken a variety of measures, including:

  1. We collect as little data as possible to fulfill your order.
  2. Our external service providers for order processing, payment processing, accounting and hosting as well as our marketing platform are based within the EU and are subject to the strict data protection laws of the European Union.
  3. All connections between you and us are secured with SSL encryption.
  4. We do not use Google Analytics, as your personal data would be sent to the USA without your consent. Instead, we use our own analytics tool to protect your privacy. The data collected from the analysis is stored in Germany and helps us to make True Tea better for you.
  5. Your payment data is not stored on our server, but at Mollie. Mollie is a European company that specializes in payment processing.
  6. We make it necessary to choose a strong password when creating an account.

If you have any questions or concerns, feel free to contact us.

For more information about privacy, please see our Privacy Policy.

Are the bags really garden compostable?2022-06-27T21:25:41+02:00

Yes! This has even been confirmed by the TÜV. The bags decompose in a natural environment within 180 days. And completely without pollutants. Super, isn’t it?

You can find more details here.

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