10% discount on your first order from €50 (Code: NEU10)Packaged plastic free & delivered climate neutralFree shipping from 34,90 EURCollect valuable TT Points with every purchaseShipping within the EUReceive 24/7 chat supportFirst class advice always included

What is the shipping cost?

FAQ-Beitrag

From 29,90€ we take over the shipping costs for you. For a purchase value below 29,90€ we charge a shipping fee of 4,99€.

The flat shipping rate helps cover costs for transportation and packaging. Our sustainable packaging is unfortunately relatively expensive, yet we also want to offer you the flexibility of low order quantities. We think we have found a good compromise here.

True Tea FAQ Hilfreich Fragen Antworten

Konnten wir dir helfen?

Wir sind für dich da – schreibe uns einfach, sollte deine Frage noch nicht geklärt sein.

Do I need a True Tea account to place an order?2023-05-21T23:14:38+02:00

No, you can order without an account. However, an account has many advantages. You can manage all your orders through our website and collect 2 TT Points per 1 € of sales with every purchase. You can then redeem them for discounts.

How do I prepare the tea optimally?2022-06-27T21:25:33+02:00

It all depends on the variety. Therefore, you can find the info you need on the product page and the products themselves.

However, here are some basic tips:

The water should always be fresh. Optimally, the water has been filtered – but of course this is not a must. For temperatures, you can use the following table as a guide:

TypeWater temperature
Black tea100°
Green tea and white tea70°
Herbal, fruit and rooibos tea100°
Oolong85°C-95°C

Herbal, fruit and rooibos teas should steep for about 8 minutes, while for green and white teas and oolong, the brewing time may be reduced to about 2-5 minutes.

Tip: To influence the taste ideally for you, you can turn two screws. This is, on the one hand, the amount of tea you use for the infusion and, on the other hand, the infusion time. The more tea and the longer it brews, the more intense the flavor. However, you cannot extend the infusion time indefinitely, as green and black teas in particular will otherwise become bitter. Just take our preparation instructions for the individual items as a starting point to meet your taste better and better, bit by bit with small changes. Good luck!

How can I return items?2022-02-23T13:01:39+01:00

If you want to return items, just send us an email and we will take care of it right away.

How can I dispose of the bags?2023-05-07T00:15:57+02:00

Optimally: in your own compost! Within 180 days, the bags decompose completely.

If you don’t have compost, you can also dispose of them in the trash. Here you can see what happens to your bag:

  • In the organic waste garbage can, the bag is composted if it is correctly identified by the disposal company. If not, it is burned or goes to a landfill.
  • In the recycling garbage can, the bag is sorted out and incinerated.
  • The bag is also incinerated in the residual waste.
  • In nature, the bag is composted and a source of food for organisms. Important: Please do not dispose of bags in the environment!
Why is your company called True Tea?2022-06-02T23:20:46+02:00

The name should be program. Because we want to provide you with truly good and honest sustainable products – without compromise.

We are so serious about this promise that we have given ourselves the appropriate name. We are True Tea!

Why does some packaging contain plastic?2023-11-12T16:46:56+01:00

For some articles you will find a note that the packaging contains a certain amount of plastic. We want to be absolutely honest and have therefore added this clear note:

But what is it all about? First of all, this plastic packaging does not come from us. True Tea will never add its own plastic packaging. If you see this notice, it means that the packaging from our supplier contains plastic.

This can be for various reasons, for example to protect the surface of the product or to prevent breakage. We are in constant contact with our suppliers in order to constantly reduce the proportion of plastic or even replace it completely with alternative materials.

We draw your attention to this fact with the notice shown above. We hope that this information will help you with your product selection.

What makes the bags so sustainable?2023-05-07T00:16:31+02:00

Our refill bags always hold at least twice the filling quantity of a Tin. So you can conveniently refill them. The bags are garden compostable and plastic-free. On the compost they become food for microorganisms. A clean sweep, from start to finish, that is.

Can I infuse the teas more than once?2022-03-19T20:43:15+01:00

With many teas, this works. Exceptions are herbal and fruit teas. We show you within the description on the respective product page with the multiple infusion symbol indicates that this tea is suitable.

Generally, the more often you infuse a tea, the longer you should let the infusion steep.

For green and black teas, 3-4 infusions are usually very good. If additives such as jasmine flowers are in the tea, certain flavor nuances may be lost.

I do not have a thermometer. How do I know when the infusion temperature has been reached?2022-04-26T13:04:45+02:00

We do recommend that you use a kettle with a thermostat or a tea water thermometer – but this is not a mandatory requirement. You can also use two rules of thumb to guide you:

First method: Wait and see

To do this, boil 1L of water in the kettle and wait for the times indicated below with the lid closed:

80° for oolongs & white teas – approx. 20 minutes

70° for green teas – about 25 minutes

Second method: recasting

Each time you transfer the water to another vessel, the water loses about 10 degrees in temperature.

80° for oolongs & white teas – 2 times repouring

70° for green teas – 3-4 times repouring

Deine Frage ist nicht dabei?

Title

Go to Top