10% discount on your first order from €50 (Code: NEU10)Packaged plastic free & delivered climate neutralFree shipping from 34,90 EURCollect valuable TT Points with every purchaseShipping within the EUReceive 24/7 chat supportFirst class advice always included

Do I need a True Tea account to place an order?

FAQ-Beitrag

No, you can order without an account. However, an account has many advantages. You can manage all your orders through our website and collect 2 TT Points per 1 € of sales with every purchase. You can then redeem them for discounts.

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What is the minimum order value?2022-08-02T11:25:34+02:00

With us you can order from 9,90€ – from 34,90€ the shipping is even free. Below that we charge 4,99€ shipping costs.

What is the shelf life of my tea?2022-04-26T13:05:19+02:00

When stored appropriately (cool, dry, away from sun & away from odorous substances), flavored teas have a shelf life of 18 months. Teas without flavoring can still be enjoyed after 24 months.

Tea is a dry and shelf-stable food that is often edible well after the best-before date. Look at the tea, smell and taste it before you throw it away. However, the longer tea is stored, the weaker the aroma becomes. Teas without flavoring may react with the surrounding air and change your taste.

Are the bags really garden compostable?2022-06-27T21:25:41+02:00

Yes! This has even been confirmed by the TÜV. The bags decompose in a natural environment within 180 days. And completely without pollutants. Super, isn’t it?

You can find more details here.

Do you also have organic teas?2022-04-26T13:06:19+02:00

Currently, we are not allowed to offer organic goods due to a lack of organic certification. Many of our items are organic and we are aiming for organic certification in the future to be able to advertise them as such.

What is the best way to store tea?2023-05-07T00:19:46+02:00

Tea should be stored airtight in a cool, dry place protected from the sun. Tea quickly takes on foreign odors – so always remember to seal your bag or Tin properly. Of course, this also applies to matcha.

Very important: Do not store flavored teas next to non-flavored ones. If your precious green tea Gyokuru is next to our Ibiza, it may taste like mango.

What are TT Points?2023-07-14T12:36:33+02:00

True Tea Points (or TT Points) are bonus points that you can earn when you shop. You can then redeem them later in your account for discounts.

For every 1 € of purchase value you collect 2 TT Points.

 

What makes the cans so sustainable?2022-04-26T13:07:37+02:00

The cans are made of 100% paper and do not contain any plastic. Thus, they are easily recyclable. The core of the sleeve is made of 100% recycled paper. This again significantly reduces the ecological footprint.

What is environmentally friendly about packaging?2021-12-25T02:28:16+01:00

Good question! We firmly believe in the credo: Reduce, Reuse and Recycle.

Therefore, we currently offer two packages:

Cardboard cans

The chic tins are handmade and are made of cardboard. The core of the sleeve is made of recycled paper. After use, you can refill them or simply dispose of them in the paper trash. The cans are of course food safe and plastic free.

The cans are made of only one material (paper). Thus, recycling is particularly easy. The use of already recycled paper in the cans also reduces the environmental footprint. A round thing, we think.

Reclosable bags

We rely on garden compostable and 100% plastic-free bags. And they are honestly good! These high quality bags are made in the EU and become compost after 180 days. This has also been confirmed by the TÜV. And the bags are also practical to reseal. The bags are made of cellulose, paper and starch.

We fill our shipping boxes only with paper material or floppies made of corn starch. Both can be recycled and are 100% plastic free.

And what about our tea accessories? Well, here, unfortunately, possibly (recyclable) plastic is used in the packaging, so that these arrive safely at your home. Unfortunately, this cannot be done any other way at present. As part of our transparency, we show you exactly how each item is packaged on the product pages.

 

We pay attention to sustainability in all steps and especially the elimination of plastic wherever possible. Not everywhere we have reached where we would like to go. But be sure: we will continue to do our best to further improve the packaging materials.

How will the goods be shipped?2022-01-28T22:38:41+01:00

We exclusively use the climate-neutral shipping service of DHL for shipping.

How can I dispose of the bags?2023-05-07T00:15:57+02:00

Optimally: in your own compost! Within 180 days, the bags decompose completely.

If you don’t have compost, you can also dispose of them in the trash. Here you can see what happens to your bag:

  • In the organic waste garbage can, the bag is composted if it is correctly identified by the disposal company. If not, it is burned or goes to a landfill.
  • In the recycling garbage can, the bag is sorted out and incinerated.
  • The bag is also incinerated in the residual waste.
  • In nature, the bag is composted and a source of food for organisms. Important: Please do not dispose of bags in the environment!

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