10% discount on your first order from €50 (Code: NEU10)Packaged plastic free & delivered climate neutralFree shipping from 34,90 EURCollect valuable TT Points with every purchaseShipping within the EUReceive 24/7 chat supportFirst class advice always included

What makes the cans so sustainable?

FAQ-Beitrag

The cans are made of 100% paper and do not contain any plastic. Thus, they are easily recyclable. The core of the sleeve is made of 100% recycled paper. This again significantly reduces the ecological footprint.

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What is the shipping cost?2022-01-28T22:23:11+01:00

From 29,90€ we take over the shipping costs for you. For a purchase value below 29,90€ we charge a shipping fee of 4,99€.

The flat shipping rate helps cover costs for transportation and packaging. Our sustainable packaging is unfortunately relatively expensive, yet we also want to offer you the flexibility of low order quantities. We think we have found a good compromise here.

How will the goods be shipped?2022-01-28T22:38:41+01:00

We exclusively use the climate-neutral shipping service of DHL for shipping.

Are the bags really garden compostable?2022-06-27T21:25:41+02:00

Yes! This has even been confirmed by the TÜV. The bags decompose in a natural environment within 180 days. And completely without pollutants. Super, isn’t it?

You can find more details here.

How can I dispose of the cans?2022-04-26T13:07:01+02:00

Please dispose of the cans in the paper trash. There, the paper fibers can be recycled and you give new life to the raw material.

Why does some packaging contain plastic?2023-11-12T16:46:56+01:00

For some articles you will find a note that the packaging contains a certain amount of plastic. We want to be absolutely honest and have therefore added this clear note:

But what is it all about? First of all, this plastic packaging does not come from us. True Tea will never add its own plastic packaging. If you see this notice, it means that the packaging from our supplier contains plastic.

This can be for various reasons, for example to protect the surface of the product or to prevent breakage. We are in constant contact with our suppliers in order to constantly reduce the proportion of plastic or even replace it completely with alternative materials.

We draw your attention to this fact with the notice shown above. We hope that this information will help you with your product selection.

I do not have a thermometer. How do I know when the infusion temperature has been reached?2022-04-26T13:04:45+02:00

We do recommend that you use a kettle with a thermostat or a tea water thermometer – but this is not a mandatory requirement. You can also use two rules of thumb to guide you:

First method: Wait and see

To do this, boil 1L of water in the kettle and wait for the times indicated below with the lid closed:

80° for oolongs & white teas – approx. 20 minutes

70° for green teas – about 25 minutes

Second method: recasting

Each time you transfer the water to another vessel, the water loses about 10 degrees in temperature.

80° for oolongs & white teas – 2 times repouring

70° for green teas – 3-4 times repouring

What makes the bags so sustainable?2023-05-07T00:16:31+02:00

Our refill bags always hold at least twice the filling quantity of a Tin. So you can conveniently refill them. The bags are garden compostable and plastic-free. On the compost they become food for microorganisms. A clean sweep, from start to finish, that is.

What is the minimum order value?2022-08-02T11:25:34+02:00

With us you can order from 9,90€ – from 34,90€ the shipping is even free. Below that we charge 4,99€ shipping costs.

What are TT Points?2023-07-14T12:36:33+02:00

True Tea Points (or TT Points) are bonus points that you can earn when you shop. You can then redeem them later in your account for discounts.

For every 1 € of purchase value you collect 2 TT Points.

 

Is True Tea safe?2022-01-28T22:36:21+01:00

Yes. The connection between you and our website is encrypted end-to-end. You can check this at any time by looking at the lock icon in your browser bar.

We do not share data without your consent. We earn our money by selling you great products around tea – not with your data. Ordering from us is possible with minimal data usage and without an account.

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