Why is your company called True Tea?
FAQ-Beitrag
The name should be program. Because we want to provide you with truly good and honest sustainable products – without compromise.
We are so serious about this promise that we have given ourselves the appropriate name. We are True Tea!
Yes, unfortunately that is the case. To put a concrete figure on it, our sustainable, compostable and plastic-free bags cost about ten times as much to purchase as the plastic bag most competitors use. The same applies, of course, to the other packaging material: from cartons, filling material to banderoles and labels.
Our vision is to package tea sustainably for all – only together can we make a difference. This is not achieved with eco-surcharges to optimize profit margins. Therefore, we try to absorb these high costs as much as possible or compensate them in other places (for example, the low-cost shipping via Deutsche Post).
We do recommend that you use a kettle with a thermostat or a tea water thermometer – but this is not a mandatory requirement. You can also use two rules of thumb to guide you:
First method: Wait and see
To do this, boil 1L of water in the kettle and wait for the times indicated below with the lid closed:
80° for oolongs & white teas – approx. 20 minutes
70° for green teas – about 25 minutes
Second method: recasting
Each time you transfer the water to another vessel, the water loses about 10 degrees in temperature.
80° for oolongs & white teas – 2 times repouring
70° for green teas – 3-4 times repouring
Sorry, this is not possible at the moment!
If you want to return items, just send us an email and we will take care of it right away.
Good question! We firmly believe in the credo: Reduce, Reuse and Recycle.
Therefore, we currently offer two packages:
Cardboard cans
The chic tins are handmade and are made of cardboard. The core of the sleeve is made of recycled paper. After use, you can refill them or simply dispose of them in the paper trash. The cans are of course food safe and plastic free.
The cans are made of only one material (paper). Thus, recycling is particularly easy. The use of already recycled paper in the cans also reduces the environmental footprint. A round thing, we think.
Reclosable bags
We rely on garden compostable and 100% plastic-free bags. And they are honestly good! These high quality bags are made in the EU and become compost after 180 days. This has also been confirmed by the TÜV. And the bags are also practical to reseal. The bags are made of cellulose, paper and starch.
We fill our shipping boxes only with paper material or floppies made of corn starch. Both can be recycled and are 100% plastic free.
And what about our tea accessories? Well, here, unfortunately, possibly (recyclable) plastic is used in the packaging, so that these arrive safely at your home. Unfortunately, this cannot be done any other way at present. As part of our transparency, we show you exactly how each item is packaged on the product pages.
We pay attention to sustainability in all steps and especially the elimination of plastic wherever possible. Not everywhere we have reached where we would like to go. But be sure: we will continue to do our best to further improve the packaging materials.
The bags are made of kraft paper, cellulose film, starch film and starch zipper. 100% Plastic Free & 100% Pollutant Free.
And how! Compared to normal paper made from virgin fibers, grass paper saves 99% water and 95% CO₂ in production. Grass paper is grown relatively regionally (compared to wood). This saves transport distances.
We use the market leader DHL for shipping larger packages. We send smaller shipments cost-efficiently with Deutsche Post. When shipping with the German Post, we can unfortunately not provide you with tracking.
Whether by DHL or Deutsche Post: Shipping is guaranteed to be climate neutral.
Currently, we are not allowed to offer organic goods due to a lack of organic certification. Many of our items are organic and we are aiming for organic certification in the future to be able to advertise them as such.
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